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Frequently asked questions

Collection of personal information

Number One Shoes does not collect personally identifiable information, such as your name, address, email or telephone number, without your knowledge and permission. Such information is collected only when you knowingly and voluntarily submit it to us (such as, for example, when you contact us via email, order goods from us or join our VIP Club). If you do not give this information, we may not be able to provide goods or services to you.

When you visit our website we may collect more information, such as the address of your internet service provider, the name of the web page directing you, and your clicks and activity on our site.

Use of personal information

Number One Shoes may use such voluntarily submitted information to process your transactions, to administer your account, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers and any other purpose which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website by emailing us on customer.service@numberoneshoes.co.nz.

Disclosure of personal information

We will not disclose your personal information to third parties except as set out below or unless you have authorized us to do so. We do not sell, trade or rent your personal information to others.

We do need to share your personal information with third parties who perform services on our behalf, such as delivering packages and sending emails and with Visa or MasterCard in order to process payments. They will have access to your personal information needed to perform these services. However, we will not authorise those parties to use your information for other purposes.

We use cookies

Our website uses cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. However, most websites, including Number One Shoes, require cookies to process your orders.

Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you.

Trends and tracking

Number One Shoes uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. We may also provide these statistics to reputable third parties.


We take security seriously, and have taken steps to ensure your personal information is secure. Customer information is not kept on the website, but is sent directly to our database. In addition, when we receive your information, it is stored on a secure location in our office so that it can only be accessed by us. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.


Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. To do so, email us at customer.service@numberoneshoes.co.nz.

Policy changes

We may change this policy from time to time and will notify you by posting an updated version on our website. This document represents our privacy policy as at [16 May] 2013.


We welcome your questions and comments about our privacy policy. Please email us at