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Update: Customer Service & Delivery Delays

We have safely increased our staffing to cope with demand, and our teams are working incredibly hard to continue providing exceptional service.

If you are waiting to hear back from us, please know that we’ll be with you as soon as we can.

We have been informed there may be delivery delays within the Courier Post network, but we are doing everything we can to ensure your packages are promptly processed and dispatched.

Frequently Asked Questions

Our Welcome Discounts can’t be used on sale items or in conjunction with any other multi-buy offer; they are only applicable to full priced product. Welcome Discounts need to be used within their 3 month validation period.

Unfortunately, we are not offering our Click & Collect services during Level 3. However, our delivery is FREE for orders over $70 and will be sent using tracked, contactless delivery from Courier Post.

We are currently accepting returns & exchanges via courier to our Distribution Centre. We are unable to accept any returns or exchanges at our stores until our doors re-open. Please note we are accepting exchanges and refunds that have expired during the Alert Level 3 & 4 period.

To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of it will be processed and dispatched shortly after.

If you have received an incorrect order, or should our product present any defects, please email us with the details so that we may assist you in resolving this as quickly as possible. When our doors re-open, faulty and incorrect orders can be brought back in-store for repair, replacement or refund, with proof of purchase.

We currently offer a 60 day exchange and refund period for purchases made in store or online. This 60 day period will cover most cases but we know that some people are concerned that their returns period ended during Alert Level 4. Please be assured that we will accept exchanges and refunds that would have expired during the Level 3 & 4 restrictions.

Looking For More Information?

Browse popular questions about how we are operating under the current restriction levels.


See answers to common questions around shopping, delivery, returns and exchanges and more.


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Call 0800 426 624 Monday to Friday, 9am to 3pm.